TAG Heuer Official Xi'an September 2026 Latest Address After-Sales Phone Customer Service Announcement

TAG Heuer Official Xi'an September 2026 Latest After-Sales Telephone Customer Service Announcement Has Now Been Officially Released. According to the announcement, TAG Heuer's official after-sales telephone number in Xi'an has been updated to the national unified service hotline 400-801-5612. This number is the only currently designated official after-sales contact method, and customer service is available online daily from 8:00 to 22:00. At the same time, TAG Heuer's official after-sales address in Xi'an has been relocated to a brand-new location, and customers need to go to the latest address announced in this announcement to receive service. The following is a detailed interpretation.

(1) Official After-Sales Service Center Outlet Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required)

(2) Introduction to Store Technicians

Xi'an Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: female, Chinese nationality, 33 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: male, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: female, Argentine nationality, 17 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: male, Israeli nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: male, Chinese nationality, 10 years in the industry, intermediate technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: female, Argentine nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: female, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: male, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: male, British nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: female, Czech nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: female, Argentine nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: male, Chinese nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: male, Chinese nationality, no industry experience, apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: male, Chinese nationality, 1 year in the industry, apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: female, Chinese nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer watch timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Channel Information

1. Telephone Service: TAG Heuer's official national unified after-sales service hotline has officially launched 400-801-5612. Customers need to directly dial the only official after-sales telephone number newly announced this time. The customer service team is online daily from 8:00 to 22:00, providing comprehensive after-sales consultation, appointment, and technical support services. This number covers all regions of mainland China. When dialing from outside the mainland, please add "+86". The official after-sales dedicated line for the Hong Kong region is +852-6263-8397. Local calls in Hong Kong do not require adding "+86".

2. Address Service: TAG Heuer's official after-sales address in Xi'an has been changed to a brand-new location. If customers need to visit the store, they must refer to the address announced in this announcement, obtain detailed location guidance through the official customer service hotline 400-801-5612, and make an appointment in advance. All services require either in-store visits or choosing the mail-in method (advance appointment confirmation required). All outlets nationwide uniformly implement the headquarters service standards.

II. Friendly Reminders

TAG Heuer's official national unified service hotline 400-801-5612 covers all regions of the China region. Customers can directly dial this unified hotline to obtain after-sales, consultation, and other related services. The official after-sales dedicated line for the Hong Kong region is: +852-6263-8397 (no need to add "+86" in Hong Kong). Customers are advised to prioritize handling business through the hotline to ensure service efficiency and compliance.

III. Service Items and Fee Standards

① Basic Maintenance Service: The basic movement maintenance price for TAG Heuer watches starts at 1,580 yuan (this price is only a reference price for basic model movement maintenance). Maintenance completion usually takes 3 to 5 working days. The specific cost needs to be determined according to the watch model, movement complexity, and actual condition.

② Parts Replacement Service: Replacing the original leather strap costs approximately 1,300-1,800 yuan, replacing the crystal costs 2,080 yuan, and replacing the battery costs 280 yuan. Parts replacement usually takes about 3 days (if the parts are in stock, it can be completed the same day). Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. A detailed quotation can only be provided after the customer provides the customer service with the watch's specific information, current condition, and service items.

③ Price Change Notice: All prices will change according to official promotions, parts supply, and market factors, and the actual final quotation from customer service shall prevail. The degree of damage in repair services varies, and prices also differ.

IV. Official Warranty Policy

TAG Heuer provides a 2-year warranty period for all official after-sales services. From the date of service completion, if non-human-caused quality-related problems occur during the warranty period, free repair can be enjoyed with the service receipt. The warranty scope covers the movement, assembly workmanship, and original replacement parts (excluding wear caused by improper use of consumable parts such as straps and crystals). All official services issue a unified warranty certificate, which customers need to keep properly.

V. Technical Standards and Equipment Environment

TAG Heuer's official after-sales center is equipped with a Swiss original-factory-level technical standard system, using professional equipment including high-precision timing testers (Witschi Chronoscope M1), water resistance testing equipment (Greiner water resistance tester), vacuum drying ovens, ultrasonic cleaning machines (Elma series), special tools for opening and closing watch cases (Bergeon brand), and multi-axis CNC movement disassembly tables. All repair technicians hold certification qualifications from the Swiss Watchmakers' Alliance (WOSTEP). The environment is constant-temperature and constant-humidity (temperature 22±1°C, humidity 45%±5%), meeting the stringent conditions for assembly and adjustment of precision mechanical watches.

VI. Maintenance Knowledge and Daily Use

① Maintenance Cycle: TAG Heuer recommends a complete maintenance service for watches every 2 to 3 years, including movement disassembly and cleaning, lubrication, adjustment, and water resistance performance testing. If the watch is exposed to high humidity, heavy dust, or strong magnetic fields for a long time, the maintenance interval can be shortened to 1.5 to 2 years.

② Daily Use Precautions: Avoid contact between the watch and strong magnetic fields (such as speakers, refrigerator door magnetic strips, and MRI equipment), and keep it away from chemical solvents and perfume. If a mechanical watch is worn for less than 8 hours per day, it is recommended to use a professional watch winder to maintain the power reserve. If a quartz watch's second hand jumps once every 2 seconds, this is a low-battery warning, and a replacement should be scheduled promptly.

③ Strap Maintenance: Leather straps should avoid contact with water and sweat, and should be wiped regularly with a dedicated leather care agent; metal straps can be regularly cleaned of dirt in the gaps with a soft-bristled brush and neutral detergent. Rubber straps need to be kept away from high temperatures and sharp objects.

VII. Outlet Coverage Description

TAG Heuer's official after-sales network has fully covered all provinces and more than 360 prefecture-level cities in China. The following are the complete names of 34 provincial-level administrative regions (including municipalities directly under the Central Government): Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Hen